SERVICES

Services 2018-01-05T17:39:07+00:00

Helpdesk

We offer various types of support options from advice on specific issues, to full outsourcing of you helpdesk functions.

  • 1st and 2nd line support

  • Full outsourcing of helpdesk functions and IT management

  • Remote management

  • Pro-active monitoring of IT infrastructure

  • Server configuration, monitoring and maintenance

  • Helpdesk software and remote client management facilities

Our staff have competencies in a wide variety of areas including operating systems, domain management, email servers, firewalls, VPNs, Document Management Systems, SQL server, connectivity, development environments etc. We can remotely connect up to your system to guide you through issue resolutions.

Using remote support and sophisticated Helpdesk software, our support staff can provide full helpdesk facilities and support for your staff. We can offer you a tailored package that can provide everything from holiday cover to full 24×7 support, 1st line to advanced server support, or even support for just a particular server application.

Consultancy

We offer a wide range of consultancy services and will work with you to create a plan that delivers the required outcomes.

  • Defining business requirements

  • Assessing existing software, hardware and network services

  • Performing network audits

  • Selecting preferred technologies

  • Conducting security audits

  • Assessing GDPR compliance

  • Advise on current best practice

With the ever-changing nature of IT, it is critical that your chosen partners understand your requirements, but also have a knowledge of the latest technology, current best practices, legal requirements and security threats. Mocom Systems meet all these demands and can make sure that your 3rd party suppliers do too.

Installation

Whether it’s physically cabling a building, installing a new virtual host server, or rolling out the latest update to critical business software, Mocom Systems will make sure the project complete on time and in budget.

  • Software rollouts

  • Server hardware installation and configuration

  • Infrastructure upgrades

  • Switch and router configuration

Mocom Systems can provide our experienced in-house staff to perform complete network installations, upgrades or reconfigurations. We also work with 3rd party providers to ensure that all work goes smoothly and completes on time.

Backup

Having a reliable backup is absolutely critical, but can be extremely time consuming and complex. Mocom Systems can help you navigate the various cloud or onsite backup options, provide configuration and monitoring services for your chosen solution, or offer a fully managed backup service.

  • Cloud or on-premises solutions

  • Fully Managed Options

  • Backup media options

  • Media rotation patterns and optimisation

  • Offsite media storage and verification

  • Backed-up data encryption

  • Testing data recovery

In a disaster recovery situation, you want to be sure that your data is available… Talk to us about our recommended solutions and we’ll make sure you can be back up and running in the shortest time possible.

Security

IT security encompasses physical, software and human elements. Mocom Systems can work with you to help stop your valuable data becoming vulnerable to hackers or criminals. With the focus on security encouraged by the latest General Data Protection Regulations (GDPR), this has become an extremely critical issue for all businesses.

  • Network security audits and vulnerability testing

  • Prevent data leakage

  • Installation, configuration and deployment of security software (anti-virus, firewall, IDS etc).

  • Remote access protection (VPN, 2FA)

  • IT security policy recommendation and implementation

  • Device encryption

  • Mobile security

Allowing a business to run productively and providing staff with secure access at all times, can lead to weak points in an IT system, which could be compromised. Let Mocom Systems help you secure your system to give you peace of mind, and help reduce the likelihood of malicious attacks and data leakage.

Ready to talk?

Please call us on 02380 770555 or email info@mocomsystems.com